Galaxy Integrated Technologies Privacy Policy

Effective Date 01 January 2025

This Privacy Policy describes how Galaxy Integrated Technologies and its affiliates and subsidiaries (“Galaxy Integrated Technologies,” “we,” “our,” “us”) collect, use, disclose, and protect information in connection with our websites, products, services, support, and communications, including interactions by phone, email, SMS text messaging, and in person.

By using our services or providing information to us, you consent to this Privacy Policy. This Privacy Policy is incorporated by reference into our Terms and Conditions.

Company Contact

Galaxy Integrated Technologies

1. Scope

This Policy applies to information we collect from customers, prospective customers, website visitors, vendors, and other business contacts. It is intended to meet applicable federal requirements regarding the safeguarding of private information and breach notifications.

2. Categories of Information We Collect

We may collect the following categories of information directly or indirectly:

Personal identifiers such as name, mailing address, email address, telephone number, company, job title, and account credentials.

Service and transaction information including project details, site and system information, service tickets, schedules, installation and maintenance history, invoices, and related records.

Communications and support content including emails, phone recordings when applicable, meeting notes, and SMS content and metadata such as opt-in and opt-out status.

Technical and usage data including IP address, device and browser type, pages visited, session logs, cookies, and related analytics.

Payment information including billing information and limited payment method details processed by PCI-compliant payment processors. Full card numbers are not stored.

Compliance and security logs including access logs, audit logs, and other records necessary to protect our services and meet legal obligations.

We do not intentionally collect sensitive personal information such as government ID numbers, precise geolocation, health data, or biometric identifiers unless provided voluntarily and only when necessary for services.

3. Sources of Information

We collect information from:

• You directly through forms, statements of work, emails, SMS, phone calls, meetings, and uploads.

• Authorized representatives and users associated with your organization.

• Our websites and portals through cookies (if opted in) and similar tools.

• Service providers and partners that support our operations, such as payment processors, carriers, messaging platforms, hosting vendors, analytics companies, and subcontractors.

4. Purposes for Use

We use information to:

• Provide and support our security integration and related services.

• Coordinate projects, service tickets, scheduling, and customer communications.

• Conduct conversational, person-to-person SMS communications.

• Secure, monitor, and improve our systems, websites, and user experience.

• Fulfill contracts, legal obligations, audits, and compliance requirements.

• Prevent fraud, misuse, or unauthorized access, and protect the rights, property, and safety of Galaxy Integrated Technologies and others.

We do not sell personal information.

5. Disclosures of Information

We may disclose information to:

• Service providers and vendors who support hosting, analytics, messaging, payment processing, customer support, shipping, and field operations.

• Professional advisers and insurers for legal, regulatory, or audit purposes.

• Government authorities, courts, or regulators when required by law.

• Buyers, successors, or assigns in connection with corporate transactions, subject to confidentiality.

We do not disclose SMS opt-in records, mobile numbers, or SMS content for advertising or promotional purposes.

6. Cookies and Analytics

We use cookies and similar technologies to enable website functionality, maintain sessions, measure performance, and improve content. You may block or delete cookies in your browser, though some features may not function properly. Our services do not currently respond to Do Not Track signals.

7. Data Security

We implement administrative, technical, and physical safeguards appropriate to the information we handle. While reasonable measures are taken to protect data, no method of transmission or storage is completely secure.

8. Data Retention

We retain information as long as necessary to fulfill the purposes of this Policy, meet legal obligations, resolve disputes, and enforce agreements. When no longer required, data is securely deleted or de-identified.

9. Your Privacy Rights

You may have the right to request access to, correction of, or deletion of your personal information, subject to legal limitations. We may verify your identity before responding to requests.

10. Children’s Privacy

Our services are intended for business use. We do not knowingly collect personal information from children under the age of 13. If such information is discovered, it will be deleted.

11. Data Breach Notifications

If we determine that a breach has occurred affecting private information, we will provide notifications consistent with applicable laws.

12. Third-Party Links

Our websites may contain links to third-party sites or services not controlled by Galaxy Integrated Technologies. Those sites follow their own policies.

13. Changes to this Privacy Policy

We may update this Policy from time to time. A revised version will include a new effective date. Continued use of our services after the effective date constitutes acceptance.

14. Binding Arbitration and Class Action Waiver

Any dispute relating to this Privacy Policy or our data practices will be resolved exclusively through binding arbitration under applicable rules. You and Galaxy Integrated Technologies waive the right to a jury trial and agree that claims may only be brought on an individual basis.

Effective Date 01 July 2025

These SMS Messaging Terms of Use govern your participation in the SMS text messaging service offered by Galaxy Integrated Technologies. By opting in, you accept these terms, which are incorporated by reference into our Terms and Conditions and our Privacy Policy.

Company Contact
Galaxy Integrated Technologies

1. Definitions

“Opting In” means consenting verbally, electronically, or via SMS to receive text messages from Galaxy Integrated Technologies.

“Text Message Service” refers to communications we send or receive using SMS, MMS, or similar technologies.

2. Nature and Scope of Messages

The Text Message Service provides conversational, person-to-person messages related to customer service, scheduling, project coordination, and operational matters. It is not used for marketing without separate consent.

3. Consent and E-SIGN Disclosure

By opting in, you consent to these SMS Terms and agree to the use of electronic records to document your participation.

4. Message Frequency

Message frequency varies based on your interactions and service needs.

5. Costs

Galaxy Integrated Technologies does not charge for participation. Carrier message and data rates may apply.

6. Opt-Out and Help

You may opt out at any time by replying STOP or a similar keyword. You may request assistance by replying HELP.

7. Privacy and Data Use

Information collected through SMS is used only to operate and maintain the Text Message Service. We do not sell mobile numbers, SMS content, or opt-in data.

8. Device, Carrier, and Availability

Message delivery depends on mobile carriers and cannot be guaranteed. Service availability may vary.

9. User Responsibilities

You represent that you are the authorized user of the mobile number provided and agree to notify us if your number changes.

10. Recordkeeping

We may maintain logs of opt-ins, opt-outs, and message transactions as necessary for compliance.

11. Termination or Suspension

We may suspend or terminate your SMS participation for any reason, including suspected misuse or operational needs.

12. Changes to these SMS Terms

We may update these terms from time to time. Continued participation constitutes acceptance.

13. Binding Arbitration and Class Action Waiver

Disputes relating to these SMS Terms will be resolved exclusively by binding arbitration on an individual basis.

Call to Action

Opt-In Method
Galaxy Integrated Technologies collects SMS consent verbally or electronically during onboarding. Message frequency varies. Text HELP for support or STOP to unsubscribe.

Script Use
By providing your phone number or initiating SMS contact, you consent to receive service-related SMS communications. Message frequency varies. You may unsubscribe at any time.